Frequently Asked Questions

Our accessible accommodation

We have been providing accessible holiday accommodation since 2003 so we have a good understanding of people’s needs. Please don’t be afraid to ask a question about anything as you probably won’t be the first person to have asked it before – our ultimate aim is to make your stay as easy and comfortable as possible.

If you have any other questions please feel free to contact us by phone or email.

What is your cancellation policy?

We have recently implemented a “Cancel for any reason” policy, which gives you the confidence that should you need to cancel your booking between 60 and 2 days prior to arrival, you can be guaranteed a full refund – no questions asked. Please see our T & C for more details.

Do you have electric riser recliner chairs?

Yes, we have one in each of the cottages.

Do you provide care?

We don’t provide care ourselves, but we can suggest local care agencies that will come in and provide care during your stay as necessary.

What type of hoists do you have?

The hoists we use are BHM Junior portable hoists, and their sling attachment is the same as Oxford hoists. We have one available in each of the cottages.

Do you have pressure mattresses?

We have conventional foam pressure mattresses that also can also be upgraded to a dynamic air pressure mattresses if necessary.

How much do you charge for using the mobility equipment?

We don’t charge for any of our equipment – if we have something that will make your holiday easier or more comfortable please ask to have it in the cottage. If we don’t have something that you need please ask as we will probably know where you can hire it from locally.

Are there any pubs or shops close by?

In Probus (a mile away) there is a Spar shop and a Londis with a petrol station, a fish and chip shop, Chinese takeaway, Indian restaurant and takeaway, a pub and a Farm Shop. In Ladock there is a small village shop and a pub. Truro has several supermarkets and is only 15 minutes away.

Do you allow dogs?

Yes we allow dogs but there is a £25 charge for each dog. We are a on sheep farm so dogs need to be kept under control at all times. They obviously must be cleaned up after and they can’t be left alone in the cottages unless in a dog cage.

Is there WiFi in the cottages?

Yes, both cottages have free Super Fast broadband available.

Do we have to be disabled to stay at Treworgans?

No everyone is welcome!

Are towels and bed linen supplied?

Yes. All bed linen and towels are provided (except beach towels). There is also a washer/dryer in each of the cottages.

Check our latest availability, offers and prices

If you would like to book your stay in the heart of Cornwall then please do take a look at our latest availability. If you have any questions about our cottages and if they’re suitable for you, your loved one or relative then feel free to give us a call on 01726 883240 or 07762 173860 and we’ll be happy to answer any questions you have.

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